Archive for 4 octubre 2009

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Global Advertising: Consumers Trust Real Friends and Virtual Strangers the Most

04/10/2009

Hereby a very interesting study of Nielsen – I wonder how he could have forgot to publish it…

Recommendations from personal acquaintances or opinions posted by consumers online are the most trusted forms of advertising, according to the latest Nielsen Global Online Consumer Survey of over 25,000 Internet consumers from 50 countries.

Ninety percent or consumers surveyed noted that they trust recommendations from people they know, while 70 percent trusted consumer opinions posted online.

“The explosion in Consumer Generated Media over the last couple of years means consumers’ reliance on word of mouth in the decision-making process, either from people they know or online consumers they don’t, has increased significantly,” says Jonathan Carson, President of Online, International, for the Nielsen Company.”

However, in this new age of consumer control, advertisers will be encouraged by the fact that brand websites are trusted at that same 70 percent level as online consumer opinions.

trust_in_advertising marketing participativo word of mouth

Fuente: NielsenWire